Customer Support

VMware SD-WAN by VeloCloud™ Support Program

Our Customer Support organization provides 24x7x365 world-class technical assistance and personalized guidance to VMware SD-WAN customers.

Global Support Presence

With a global staff of highly skilled technical support engineers, VeloCloud, now part of VMware, is dedicated to your satisfaction and helping you achieve the highest levels of success.

Years of Technical Experience

Each of our support engineers has over 10 years of networking experience and holds at least one technical certification (CCNA, CCIE).

24x7x365 Availability

We understand that our solution is business-critical to our customers. We give them assurance that no matter what time, VeloCloud, now part of VMware, is available to assist.

Our Promise to Customers

Begin quotation We don’t want to simply meet the SLAs, we want to exceed them! The customer comes first at VeloCloud and we do not compromise on the quality of the support services we provide. Our customers and their success are our highest priority.End quotation

- Susan Murgia, Customer Support Manager