Posts tagged ‘Service Providers’


Level 3 May Have Broken the Internet, but it was Business-as-Usual for SD-WAN Users

michael.wood
By Michael Wood
Vice President of Marketing, VeloCloud
November 15, 2017

Losing Internet connectivity can easily debilitate a business, but imagine if that downed connectivity spans entire geographic areas. Retail organizations lose the ability to transact. Corporations are unable to send emails or make VoIP calls. Cloud-dependent applications can not be accessed. For the period of time that the Internet is down, everything comes to a screeching halt and the financial impact to the business increases.  On November 6, Level 3, an enterprise ISP backbone used by Internet providers such as AT&T, Comcast, RCN, and Verizon, was offline for 90 minutes. This caused panic and impacted individual and business’ livelihood, all…




Supporting the New Customer Service Standard with More Than Just a Toll Free Number

michael.wood
By Michael Wood
Vice President of Marketing, VeloCloud
August 8, 2017

It’s no secret that companies that deliver truly exceptional customer service gain a competitive edge with all other things being equal. Why? Because nearly everyone has some innate need to feel special, supported and important and those companies that can provide that feeling throughout the customer journey will set themselves apart. In a SaaS or subscription environment where switching between competitors has become relatively easy, it’s even more critically important to retain your customers’ loyalty. There are two key factors for companies seeking to deliver an exceptional customer service experience: Empathetic and skilled support personnel who are driven to solve…




Six Questions to Ask Your SD-WAN Provider

rosa.lear
By Rosa Lear
Director of Marketing, Content
July 20, 2017

As true cloud-delivered SD-WAN industry pioneers, we’re comfortable saying that we have a solid understanding of  this market. Based on experience with over 600 customers across every industry vertical and partnerships with over 40 service providers, including the biggest players, we’ve developed a set of criteria that can be used to determine if the SD-WAN provider you’re evaluating or have chosen is the right fit for your business. As with any technology that is innovative and market disrupting, SD-WAN has garnered much media attention and, in turn, attracted a large number of entrants wanting to grab a piece of the…




SD-WAN in 2016 – The True Death of Distance ?

sanjay.uppal
By Sanjay Uppal
CEO and Co-Founder, VeloCloud
January 3, 2017

  In 1997 a senior editor at the Economist, Frances Cairncross wrote a book titled ,”The Death of Distance: How the Communications Revolution Will Change Our Lives (Boston, MA: Harvard Business School Press, 1997).”  alluding to the speed of technological change impacting consumers’ lives. In 2016 I believe we started seeing the death of distance for Enterprises, with the acceleration of SD-WAN adoption. What an eventful year 2016 turned out to be! No, I am not talking about the political upheavals around the world or about Brexit, or that a sequel to the Big Lebowski was announced, eventful as they were. What…




How Cloud-Delivered SD-WAN Powers Service Providers

steve.woo
By Steve Woo
Co-Founder and Vice President of Products, VeloCloud
October 20, 2016

VeloCloud has been a pioneer in the SD-WAN market with our unique Cloud-Delivered SD-WAN solution.  VeloCloud Cloud-Delivered SD-WAN delivers benefits to Enterprise branches, campuses, headquarters and data centers, and uniquely extends the network to the front doorstep of cloud SaaS, IaaS destinations. Recent press announcements are demonstrating that our Cloud-Delivered SD-WAN also provides the architecture and features needed by innovative service providers to offer SD-WAN as a managed service that is “VeloCloud Powered”. VeloCloud’s solution for both enterprises to access the cloud and service providers to deliver managed services has, at its foundation, a fully multi-tenant and virtualized solution across…





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