Posts tagged ‘outcome-driven’


Supporting the New Customer Service Standard with More Than Just a Toll Free Number

michael.wood
By Michael Wood
Vice President of Marketing, VeloCloud
August 8, 2017

It’s no secret that companies that deliver truly exceptional customer service gain a competitive edge with all other things being equal. Why? Because nearly everyone has some innate need to feel special, supported and important and those companies that can provide that feeling throughout the customer journey will set themselves apart. In a SaaS or subscription environment where switching between competitors has become relatively easy, it’s even more critically important to retain your customers’ loyalty. There are two key factors for companies seeking to deliver an exceptional customer service experience: Empathetic and skilled support personnel who are driven to solve…




Acclaim for VeloCloud

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