Posts tagged ‘infrastructure’


Supporting the New Customer Service Standard with More Than Just a Toll Free Number

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By Michael Wood
Vice President of Marketing, VeloCloud
August 8, 2017

It’s no secret that companies that deliver truly exceptional customer service gain a competitive edge with all other things being equal. Why? Because nearly everyone has some innate need to feel special, supported and important and those companies that can provide that feeling throughout the customer journey will set themselves apart. In a SaaS or subscription environment where switching between competitors has become relatively easy, it’s even more critically important to retain your customers’ loyalty. There are two key factors for companies seeking to deliver an exceptional customer service experience: Empathetic and skilled support personnel who are driven to solve…




Top SD-WAN Trends

michael.wood
By Michael Wood
Vice President of Marketing, VeloCloud
February 21, 2017

How Does Your WAN Strategy Address These Key Analyst-Identified Trends? Pondering the future of your WAN has become a taxing activity. The accelerating digital business transformation has rendered legacy WAN architectures suboptimal—that’s the word preceding obsolete in the dictionary. Everyone talks about SD-WANs and industry analysts have crystallized these six key trends with metrics and predictions. See how they fit into your WAN strategy. 1. The Cloud is The Network Gartner reports that 30-50% of Large Enterprise traffic is shifting to the cloud, changing traffic flows that stress legacy WANs. Lee Doyle, Principal Analyst at Doyle Research, details this trend…




Acclaim for VeloCloud

Hear what leading enterprises are saying about VeloCloud Cloud-Delivered SD-WANTM.