Posts by Michael Wood


Supporting the New Customer Service Standard with More Than Just a Toll Free Number

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By Michael Wood
Vice President of Marketing, VeloCloud
August 8, 2017

It’s no secret that companies that deliver truly exceptional customer service gain a competitive edge with all other things being equal. Why? Because nearly everyone has some innate need to feel special, supported and important and those companies that can provide that feeling throughout the customer journey will set themselves apart. In a SaaS or subscription environment where switching between competitors has become relatively easy, it’s even more critically important to retain your customers’ loyalty. There are two key factors for companies seeking to deliver an exceptional customer service experience: Empathetic and skilled support personnel who are driven to solve…




SD-WAN Voice Quality Monitoring (VQM)

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By Michael Wood
Vice President of Marketing, VeloCloud
March 28, 2017

How do I Know That it Actually Works? SD-WAN technology offers rich benefits—you’ve heard about them already—one of the most compelling is to leverage Internet broadband economics to provide affordable branch office bandwidth. But I run voice and video traffic over my WAN, and voice quality and Internet quality are famously at odds. So how do I know that my SD-WAN compensates for this? And if there should be a problem, how do I know where it is? These are exasperating questions and many of us have extensive experience—sometimes far more than we care to discuss—in troubleshooting incidents of poor voice…




Top SD-WAN Trends

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By Michael Wood
Vice President of Marketing, VeloCloud
February 21, 2017

How Does Your WAN Strategy Address These Key Analyst-Identified Trends? Pondering the future of your WAN has become a taxing activity. The accelerating digital business transformation has rendered legacy WAN architectures suboptimal—that’s the word preceding obsolete in the dictionary. Everyone talks about SD-WANs and industry analysts have crystallized these six key trends with metrics and predictions. See how they fit into your WAN strategy. 1. The Cloud is The Network Gartner reports that 30-50% of Large Enterprise traffic is shifting to the cloud, changing traffic flows that stress legacy WANs. Lee Doyle, Principal Analyst at Doyle Research, details this trend…




SD-WAN for the 10,000+ Site Enterprise

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By Michael Wood
Vice President of Marketing, VeloCloud
January 4, 2017

What works for a 10-site, or 100-site network is often not feasible in a really large network. Even small, straightforward activities—say, going out to a remote site to install new CPE, configuring it to become part of the network architecture, routing, policies and security measures—become arduous and enormously costly when multiplied by thousands, or tens-of-thousands. This multiplier effect, in combination with a number of trends—centering around traffic and applications shifting to the cloud; physical things like CPE and firewalls being virtualized—complicate large network renewal decisions to evolve legacy WAN and gain the flexibility and agility needs of today’s businesses. For large and…




SDN, SD-WAN, NFV, VNF: What Is All This?

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By Michael Wood
Vice President of Marketing, VeloCloud
October 31, 2016

Inscrutable alphabet soup. Even the fully expanded terms are only slightly more digestible. But they’re not truly all that confusing: the underlying principles are elegant and illuminating. Software Defined Networking (SDN) is an architecture—first defined circa 1995—that physically separates the network control plane (decisions about traffic flows) from the forwarding plane (moving chunks of data between points A and B). Practically this simply means controlling network hardware devices (think routers, switches, Wi-Fi access points) by using software that is physically hosted elsewhere (think an orchestrator or controller platform). A SDN architecture provides numerous advantages: it abstracts (and simplifies) the entire…





Acclaim for VeloCloud

Hear what leading enterprises are saying about VeloCloud Cloud-Delivered SD-WANTM.