VeloCloud Careers

Network Operations Center (NOC) Engineer

Support/Operations, Mountain View, California or Chennai, India

The Network Operations Center (NOC) Engineer will monitor the Velocloud SD-WAN Service and intervene to correct should problems arise. The NOC engineer should be well-versed in WAN, SaaS and Datacenter infrastructure technologies to ensure the service operates at peak performance. The NOC Engineer will also monitor ongoing health of the global network and place pro-active measures in place to prevent service disruptions to the service as well as respond to to escalation inquiries from the support team. Management of internal tools consumed by the Support Team will also be a key responsibility.

  • Manage and maintain the VeloCloud global service infrastructure to maintain SLA and ensure maximum possible service availability
  • Monitoring key performance indicators of the global infrastructure
  • Fault handling and escalation: Identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution
  • Respond to service outages and security incidents and publish a RCA
  • Infrastructure maintenance: Upgrading of routers, switches and servers
  • Service maintenance: Upgrade of service components, software repository and patch management
  • Assist with customer provisioning where infrastructure items need to be provided
  • Provide support to escalations from support and other technical teams
  • Coordinate facilities provisioning: Rack installation, Connecting power, Circuit installation and server provisioning
  • Participate in on-call schedules to ensure round-the-clock coverage
  • BS Computer Science preferred
  • Experience in a high-volume or critical 24x7x365 production service environment.
  • Proficient with Linux, experience with DevOps tools (Puppet, Ansible, etc …)
  • Proficient with Networking Switching & Routing Technologies (BGP, OSPF)
  • Experience with monitoring applications like Ganglia, Nagios and Cacti
  • Experience with IPsec and other VPN technologies
  • Well versed with routers, switch and firewall operation from multiple vendors (Cisco, Juniper, Palo Alto, etc.)
  • Exceptional communication and listening skills, ability to establish rapport and credibility and clearly articulate problem statements
  • Diligence and attention to detail, ability to work on own initiative and a ‘can do’ attitude.

Our people make us great!

We are disrupting the enterprise infrastructure market with our award-winning solution built by the best and brightest team in the world!

Award Winning

VeloCloud is a recipient of many prestigious industry accolades.

Gartner Cool Vendor 2016
2016 Unified Communications Product of the Year Award
Cloud Computing Product of the Year Award
Cloud Computing Product of the Year Award
Interop Best Startup of 2015 Award