VeloCloud Careers

Director of Cloud Operations

Support/Operations, Mountain View, CA

The Director of Cloud Operations is responsible for running the VeloCloud Networks’ award winning Cloud-Delivered SD-WAN service and for providing a high level of technical support to Velocloud’s partners and customers. In addition, the Director is responsible for managing and providing internal IT Operations and Lab Operations support. If you have the passion for planning, designing and running a global network service with world class reliability, and love to be part of a growing, no-nonsense enthusiastic team, then we want to talk to you!

  • Design and plan VeloCloud’s cloud network reach and expand into new geographies which will include new global POP locations in colocation style facilities
  • Manage day-to-day operations of VeloCloud’s cloud network service and ensure high availability
  • Manage a global Network/Service Operations team with 24x7x365 on-call coverage
  • Manage the Technical Support Team and training of the Partner Support Teams
  • Manage internal IT Operations and Lab Operations
  • Ensure secure operations and respond to security incidents
  • Manage the design and implementation of global networking infrastructure, including management of peering relationships with carriers and SaaS providers
  • Maintain vendor relations and continuously cost optimize service operations
  • Hands on experience in running network services in public cloud
  • Deep knowledge of performance and site reliability issues and concerns with ability to plan ahead
  • Strong networking knowledge with expertise in WAN transport technologies, BGP, Switching & Routing hardware.
  • Experience with IX management & negotiation of peering relationships
  • Expert knowledge of one or more virtualization technologies (VMware, Xen, KVM, Docker, LXC)
  • Understanding of Datacenter operations and standard practices
  • Experience in compiling secure engineering practices and systems hardening
  • Proven experience in running a 24x7 NOC & Technical Support teams
  • BS in CS/ECE or equivalent field and around 7 years experience in providing technical and management leadership
Personal Attributes
  • Detail oriented, good at follow-through
  • Ability to work independently in a fast paced unstructured environment.
  • Excellent presentation and communications skills combined with the ability to work in a team environment

This position is located at our headquarters in Mountain View, CA. Not only are we disrupting the enterprise infrastructure market, we have an amazing culture of learning, acceptance, and trust. Competitive compensation and equity, great insurance, catered daily lunches, flexible vacations, fun activities (yoga, Friday beers, birthday celebrations, softball, sky-diving – and more!) – we work hard and play hard too. At VeloCloud you are part of the family!

If this position is right for you and you are ready to make a difference at a growing, innovative company, send an email with your resume to [email protected].

Our people make us great!

We are disrupting the enterprise infrastructure market with our award-winning solution built by the best and brightest team in the world!

Award Winning

VeloCloud is a recipient of many prestigious industry accolades.

Gartner Cool Vendor 2016
2016 Unified Communications Product of the Year Award
Cloud Computing Product of the Year Award
Cloud Computing Product of the Year Award
Interop Best Startup of 2015 Award